Guarantee ROI in an Omni Channel Environment
We live in an age where customers want a customer experience (CX) that is not only EFFORTLESS but also - controllable, emotional, continuous and individualized. As technology and new media continue to transform service, a company’s ability to integrate communications and experiences across channels is essential in building brand reputation. At CX Impact 2016, customer service and marketing leaders will share how they are building stronger customer relationships AND delivering ROI in an omni-channel environment. No matter where you are in your CX efforts, you will gain the skills and insight needed to get to the next level of service excellence.