CX Impact 2014: A Customer Experience Event

December 08 - 10, 2014

New Orleans, LA

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2014 Speakers

 Amy Manning
Amy Manning
Marketing Specialist Associate
 Rich Brecht
Rich Brecht
Director of Customer Experience
MAG Retail Group
 Dave Farrant
Dave Farrant
VP Customer Experience & Risk Protection
Beyond the Rack
 Sandi Finn
Sandi Finn
Total Protect
 Kelly Harper
Kelly Harper
Director of Customer Experience
BMO Financial Group
 JC Quintana
JC Quintana
Global Head of Innovation & Customer Engagement Strategies, Author of "Speaking Frankly Customer Relationship Management"


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Sponsors & Exhibitors
SPi Global
Tata Consultancy Services
Media Partners
Media Partner
CRM Xchange
Call Center Times
Contact Center Pipeline
Call Center Jobs
Customer Management IQ

Connecting voice of the customer data to create a seamless customer story

Welcome to the 6th annual CX Impact - the most practical and actionable customer experience event in existence!

We are excited to reintroduce the Customer Experience Summit as CX Impact 2014.  This reinvention was motivated by you, our customers, to echo the progress you're making in evolving your business and practices to meet the needs of customers. The customer experience continues to be a powerful vehicle for differentiating your business.  That said, it's more complex than ever before.

The 6th CX Impact Event combines best practice case studies with "idea exchange" sessions rich in discussions, debate and problem-solving with your peers.  Join customer experience, marketing and operations leaders as they share how they are connecting the dots using data mapping, digital integration, social, mobile and customer insights to build stronger relationships with customers that impact the bottom-line.  Unlike some CX events that take a thirty thousand foot view of the customer experience, this event dives deep into "how to" align cross-functional teams and implement strategy in today's omni-channel environment.

With so much invested, why do companies continue to fall short in meeting customer expectations?

Let’s look at the s